Why is my MetroNet service not working?
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Headquartered in Evansville, Indiana, MetroNet is a company that provides fiber optic telecommunication services, including high-speed Fiber Internet, Fiber Phone, Fiber IPTV with a wide variety of programming and products.
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What isn't working?
Please let us know what issue you are experiencing with MetroNet:
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In the last three months, how would you rate MetroNet?
3.11 out of 5 10,548 ratings
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Problems in the last 24 hours
The graph below depicts the number of MetroNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at MetroNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will MetroNet compensate me for the outage?
MetroNet outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use MetroNet and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. MetroNet has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by MetroNet users through our website.
Internet (75%)
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Total Blackout (9%)
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Wi-fi (8%)
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E-mail (3%)
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TV (3%)
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Phone (1%)
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Live Outage Map
The most recent MetroNet outage reports came from the following cities:Portage, Minneapolis, Chicago, Indianapolis, Detroit, Greenwood, Clinton, Omaha, Beloit, Madison, Pflugerville, Greenville, Orlando, Charlotte and Raleigh.
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| City | Problem Type | Report Time |
|---|---|---|
 Portage | Internet | |
| Portage | Wi-fi | |
| Minneapolis | ||
| Chicago | Internet | |
| Chicago | Internet | |
| Indianapolis | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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MetroNet Issues Reports
Latest outage, problems and issue reports in social media:
- Kiki (@Kiki_Toberman) reported
@metronetfiber Ya’ll have terrible service. Horrible.
- Court Thomas (@scurvyweevil) reported
Hey @metronetfiber... how do I get you over here to fix a cable that's hanging about 7ft off the ground without sitting on my phone for 20min on hold?
- madge. (@CeciliaKy) reported
@metronetfiber Your service is not available in my area
- krazyman1977 (@krazyman1977) reported
I have crap internet until August when @metronetfiber finally gets here and I can tell Mediacom to F off. Guess Im done streaming for awhile.
- Will S. (@WillDS) reported
@metronetfiber Is there a service issue with AWS/alexa? My devices can't connect but the moment I switch to cell service they connect.
- Larry (@lz___) reported
@BioBison @WOWCare I’m just hoping @metronetfiber comes to Detroit soon. Had them in Lansing and they were the best internet provider I ever had. Called twice in 5 years, once to sign up, and once to cancel. Cheaper than WOW and never had a single outage during that time.
- Jeremy Brann (@CloudGuyKY) reported
@metronetfiber It's 2021. Your customers shouldn't have to tell you guys about issues with your network. You should be telling them, proactively. "We noticed a problem, we're investigating, we'll let you know once we find a root cause & a fix."
- val mayberry-mayes (@mayberrymayes) reported
@metronetfiber Service has been out over 24 hours in Davenport Iowa
- Michelle Wisnewski (@tiggerpooh7617) reported
@metronetfiber how much longer is 60177 going to be down? It's been out since 7:30pm last night.
- Taylor Haayer (@haayitstayy) reported fromSycamore, Illinois
@metronetfiber HELP
- TIME TO GET TO WORK (@Trilln451) reported
There's a company called @metronetfiber (we will NEVER get cable) & they offer more speed for less, & we never use our home phone anymore anyway. But the idea of switch to another email address after all these years is pretty daunting.
- usestarcoderealkreek (@taketheLUser) reported
SO IT STILL SAYS. THERE IS A PROBLEM @metronetfiber
- Laura Temple (@EllTee64) reported
@metronetfiber Having trouble reaching both local office and 800 numbers to ask a question about email. Suggestions? Email is working. Just have a question about functionality. Thanks!
- Victoria (@toria2z) reported
Two days with no internet in a world where everyone works from home. Even my neighbors have working MetroNet internet. What gives @metronetfiber ?!? All I get is “it’s part of the outage.” This is ridiculous.
- Nathan Joyce (@nd_joyce) reported
@metronetfiber are you experiencing issues/outages in the 52806 zip code area? Sporadic-at-best connectivity at the moment
- mazzmn (@mazzmn) reported
@metronetfiber if you know my area, why give me end time in CST and EST but not the start time? What is starttime? MetroNet will be performing maintenance to our network in your area tonight from 1 AM until 4 AM EST/midnight until 3 AM CST tomorrow morning. You may experience...
- Ameer (@BioBison) reported
@metronetfiber @lz___ @WOWCare I really hate xfinity, but WOW ****** up bad enough for me to switch there, how soon are you getting to Dearborn? I’m thinking of leaving xfinity before 30 days to get a refund, they’re just as schemey and conniving as they always were when I called them today.
- Josh JX (@TheRealJoshJX) reported
Oooo all this ****** slow service from @Ask_Spectrum is making me pick up the phone and call @metronetfiber - let’s GOOOOOOOO
- The Captain (@MorriMW) reported
So the @metronetfiber salesman comes up to me in my driveway after dark while I’m clearly in the middle of carrying in groceries and starts asking me about who my cable provider is and how much I pay. Brilliant strategy! Guess how bad I want to buy it now? #getlost
- KyFriedDice (@KYFriedDice) reported
@metronetfiber Already called. My tech support rep was lovely and happy to do what she could, but she was unable to help. Just frustrated that I can't do something I love tonight.
- Nathan Joyce (@nd_joyce) reported
@metronetfiber are you experiencing issues/outages in the 52806 zip code area? Sporadic-at-best connectivity at the moment.
- ☔️🍀Cindy🍀☔️ (@caliladyinky) reported
@metronetfiber hopefully the service in our area will be back up before the kids zoom classes. No eta was given.
- Mechro (@Mechroslayer) reported
I cannot wait to move and one of the big reasons why is the new place has @metronetfiber so I don't have to deal with @Xfinity and their garbage.
- Awaken Jr (@JustJRTv) reported
Ahhhh switched to @metronetfiber because of the speeds and also because it wasn’t Comcast but they are just as bad with the “lost connection” BS story that @Comcast has
- KyFriedDice (@KYFriedDice) reported
@metronetfiber They were not. I was told there was a local outage (she used a more technical term) and that there's no ETA.Thank you for the follow-up.
- KyFriedDice (@KYFriedDice) reported
Bad news. We have to cancel KFD&D tonight. The cancellation is sponsored by @metronetfiber. Hopefully we'll be back tomorrow night with Among Us.
- Dr. Lauren (@iamdrlauren) reported
@metronetfiber tore up our yard...busted a water pipe..we added a ticket and they closed it without resolution???? And they want my business??? Seriously 😒 ugh
- davegrz (@original6NHLfan) reported
@metronetfiber in the 35 years that I’ve been paying for internet, I’ve never had an outage go for more than 12 hours until today. Good thing I don’t work from home, because I’d be out of a job by now!
- Nimble (@Nimble_AF) reported
@KckDrmsNRedWine @metronetfiber Never fails... Or rather, always fails and never fails to disappoint.
- Mary Jo Perino (@mjp18) reported
Reliable service has never been so important when we are all at home. But for the 5th time, @metronetfiber continued to bury and re-bury wires in our backyard so shoddily they keep getting cut. Then we lose internet and have to wait a day or two for them to come out. Maddening.
